Terms of Service

Welcome to the official website of SugarBomb ("SugarBomb", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through this website (the "Site").

By accessing, browsing, creating an account, or placing an order through our Site, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you should discontinue using the Site immediately.

1. Eligibility

By using this Site, you represent and warrant that:

  • You are at least 18 years of age or have obtained permission from a parent or legal guardian.

  • You have the legal capacity to enter into legally binding agreements.

  • All information you provide to us is accurate, complete, and up to date.

2. Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Site for any unlawful, fraudulent, or unauthorized activity.

  • Attempt to gain unauthorized access to any part of the Site, our servers, databases, or systems.

  • Interfere with or disrupt the operation, security, or functionality of the Site.

  • Upload or transmit viruses, malware, or any other harmful code.

  • Copy, reproduce, modify, distribute, scrape, publish, or commercially exploit any content from the Site without our prior written consent.

SugarBomb reserves the right to suspend, restrict, or terminate access to users who violate these Terms.

3. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights, including copyrights, trademarks, trade names, logos, product names, designs, graphics, photographs, videos, website content, software, and other materials available on this Site are owned by or licensed to SugarBomb.

These materials are protected by applicable intellectual property and copyright laws.

No content from this Site may be copied, reproduced, republished, uploaded, transmitted, distributed, modified, or otherwise exploited for commercial purposes without the prior written consent of SugarBomb.

Unauthorized use may result in civil and/or criminal legal action.

4. User Accounts

Certain features of the Site may require you to register an account.

When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your login credentials.

  • Accept responsibility for all activities conducted through your account.

  • Notify us immediately if you become aware of any unauthorized use of your account.

SugarBomb reserves the right, at its sole discretion, to suspend or terminate accounts, remove or edit content, refuse service, cancel orders, or restrict access whenever necessary.

5. Product Information

We strive to ensure that all product descriptions, specifications, pricing, images, and other information displayed on the Site are as accurate as reasonably possible.

However:

  • Product colours may vary depending on your device or display settings.

  • Packaging may differ slightly from images shown.

  • Product specifications may be updated without prior notice.

SugarBomb does not guarantee that all information on the Site is completely accurate, complete, reliable, current, or error-free.

Should a product materially differ from its published description, your sole remedy shall be in accordance with our Returns & Refund Policy.

6. Orders and Acceptance

Placing an order through our Site constitutes an offer to purchase products offered by SugarBomb.

All orders are subject to acceptance, verification, and product availability.

SugarBomb reserves the right to:

  • Reject or refuse any order.

  • Cancel an order after payment has been made.

  • Limit purchase quantities.

  • Refuse transactions suspected of fraud, abuse, unauthorized resale, or pricing errors.

Where payment has already been processed for a cancelled order, an appropriate refund will be issued.

7. Pricing and Payment

All prices displayed on the Site are subject to change without prior notice.

While every effort is made to ensure pricing accuracy, pricing or typographical errors may occasionally occur.

SugarBomb reserves the right to:

  • Correct any pricing errors.

  • Cancel orders placed using incorrect pricing.

  • Contact customers before processing affected orders.

Payments are processed through secure third-party payment providers.

SugarBomb does not store your complete payment card information.

8. Shipping and Delivery

Estimated shipping and delivery times are provided for reference only and are not guaranteed.

Delivery may be affected by circumstances beyond our reasonable control, including but not limited to:

  • Courier delays

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Force majeure events

Title to and risk of loss for the products pass to the customer upon successful delivery to the shipping address provided.

Customers are responsible for ensuring that all delivery information is accurate and complete.

9. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refund Policy, which forms part of these Terms.

To qualify for a return, products must:

  • Be unused.

  • Be returned in their original packaging.

  • Meet all eligibility requirements stated in our Returns & Refund Policy.

SugarBomb reserves the right to reject any return request that does not comply with these requirements.

10. Promotions and Discounts

From time to time, SugarBomb may offer promotional campaigns, vouchers, discount codes, gifts, or limited-time offers.

Unless otherwise specified:

  • Promotions cannot be combined with other offers.

  • Promotions are non-transferable and have no cash value.

  • Promotions are valid only during the stated promotional period.

  • Promotions are subject to product availability.

  • SugarBomb reserves the right to modify, suspend, or cancel any promotion at any time in cases of misuse, fraud, technical errors, or circumstances beyond our control.

11. Disclaimer

The Site, together with all products, services, content, and materials made available through it, is provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, SugarBomb disclaims all warranties, whether express or implied, including warranties of:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement;

  • Accuracy;

  • Continuous availability;

  • Uninterrupted operation.

SugarBomb does not warrant that the Site will always be secure, uninterrupted, error-free, or free from viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by applicable law, SugarBomb shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, goodwill, or data, arising from or relating to:

  • Your use of the Site;

  • Your inability to access or use the Site;

  • Products purchased through the Site;

  • Technical failures, interruptions, or delays.

In any event, SugarBomb's total liability shall not exceed the total amount actually paid by you for the product giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless SugarBomb, together with its directors, officers, employees, affiliates, partners, agents, licensors, and service providers, against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your breach of these Terms;

  • Your misuse of the Site;

  • Your violation of applicable laws;

  • Your infringement of the rights of any third party.

14. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using the Site, you consent to the collection and processing of your personal information in accordance with our Privacy Policy and the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) where applicable.

15. Force Majeure

SugarBomb shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Natural disasters;

  • Floods;

  • Fires;

  • Pandemics;

  • Government actions;

  • War;

  • Labour disputes;

  • Internet or telecommunications failures.

16. Amendments to These Terms

SugarBomb reserves the right to revise or update these Terms at any time without prior notice.

Any amendments become effective immediately upon publication on the Site.

Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

SugarBomb

Website: https://sugarbombhq.com

Phone: +601131715038

Business Hours: 8.30AM - 5.30PM